Nexus Development Solutions
Privacy policy
Last updated: 21 October 2026
This policy explains what information Nexus Development Solutions (“Nexus”, “we”) collects when you use our website, contact us, use our Client Portal or interact with our social media pages, how we use it and the choices you have. We are a digital agency based in Pakistan. If you have a question about your data, write to nexusdevelopmentsolutions@gmail.com.
1. Information you give us
- Contact and strategy audit forms: your name, email, phone or WhatsApp number, company, the service you are interested in, your budget range and your message.
- Website chat: the messages you write and any name, email or phone number you choose to share.
- Course enrollment: your name, WhatsApp number, email and, if you pay by bank transfer, the payment screenshot you upload.
- Client Portal (for our clients): your login details, the messages and files you send, and the project information we share with you.
2. Information collected automatically
- The page you sent a form from, the website that referred you and campaign tags in the link (for example utm_source), so we know which pages and campaigns help people find us.
- Small browser storage items that remember settings such as the light or dark theme.
- If we add analytics or advertising tags to the website (for example Google Analytics, Google Ads, Meta Pixel or TikTok Pixel), those services may set cookies and measure visits and conversions according to their own policies.
3. Social media pages
We manage our own Facebook Pages, Instagram accounts and LinkedIn pages with official tools provided by Meta and LinkedIn. When you comment on our posts or send a message to our pages, we receive your public name, the comment or message and the time, so we can read and answer it. We do not use these tools to access your personal profile, friends or other private information, and we do not sell this data.
4. How we use your information
- To answer your enquiry, send you a proposal and provide the services you ask for.
- To run your project and keep you updated in the Client Portal.
- To answer comments and messages on our social media pages.
- To improve our website and measure which pages and campaigns work.
- To meet legal, tax and accounting duties.
5. AI assistance
We use an AI service (Claude by Anthropic) to help write captions, articles and suggested replies to comments and messages. The text of a comment or message can be sent to this service to draft a reply. A person on our team reviews replies on sensitive topics such as payments or complaints.
6. Who we share information with
We do not sell your personal information. We share it only with service providers that help us run our business, such as our website hosting company, email provider, Meta (Facebook and Instagram), LinkedIn, Google and Anthropic, and only as far as needed for the purpose above, or when the law requires it.
7. How long we keep it
We keep enquiries and chat messages for as long as needed to answer them and follow up, and client project records for as long as the business relationship lasts plus the time required by tax and accounting rules. You can ask us to delete your information earlier (see below).
8. Security
Passwords are stored in encrypted (hashed) form, the dashboard and Client Portal are protected by login, and access to data is limited to people who need it for their work. No system is completely secure, but we work to protect your information.
9. Your choices and rights
You can ask us to show, correct or delete the personal information we hold about you, or to stop using it for marketing. See our data deletion instructions or write to nexusdevelopmentsolutions@gmail.com. We reply within 30 days.
10. Children
Our services are meant for businesses and adults. We do not knowingly collect information from children under 13.
11. Changes
We may update this policy when our services change. The date at the top shows the latest version.